At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship and fun.

This position as Strategic Account Manager will be domiciled at our Dallas office with the following key points:

• Provide exceptional client service to build and maintain good business relationship with both client and carriers.
• Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
• Maintain daily communication with customers to comprehend needs and recognize business opportunities.
• Ensure on time pick-up and delivery of all customer freight.
• Negotiate pricing with clients on a spot and/or contractual basis.
• Identify budding concerns and utilize critical thinking to determine the best course of action.
• Responsible for working with Operations Manager and Business Development team to onboard and integrate new/existing business.
• Maintain a genuine understanding of the truckload market and spot pricing.
• Grow and develop new and existing business.
• Understand and leverage appropriate software and industry tools to improve margin yield.
• Meet or surpass outlined margin and revenue goals.
• Takes initiative and perform other duties as assigned.

Additional Qualifications Required:

• Minimum two years of account management experience in a 3PL/brokerage setting.
• Ability to execute strategic and tactical action plans.
• Effective in high stress and fast paced environments (ability to handle all levels of responsibility).
• Highly skilled in the areas of:
  • Client Relations, Customer Service, Analyzing Issues and Resolving Discrepancies, Time Management, Negotiations and Sales Process Improvement.